FAQ

How long will it take to get my order?

We strive to process orders quickly! Standard processing takes 1-3 business days, and shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package hits the road. Please also keep in mind that pre-orders typically take 6-8 weeks to arrive to EMB and then will go through a 5-7 business day ship time. Business days are Monday through Friday, except on holidays. 

Do you offer Local Pickup?

Yes! If you are local to Sumter, SC you can select the "Local Pickup" option at checkout to skip shipping costs. We will notify you when your order is ready to be picked up! Please note that if you are not local and you select "Local Pickup", you will receive an invoice for shipping before we package your order.

Can I change or cancel my order?

Because we try to get orders out the door as fast as possible, we can only make changes to your order within 3 business days. If you need to make a change, please email us at eviemaesboutique@gmail.com with your order number. If you would like to cancel your order, you have 3 business days to email us.

How does the bamboo fit?

Our bamboo pieces are designed to be "snug-fit" for safety, but are incredibly stretchy. They typically last longer than traditional cotton because of this. Most customers find they run true to size. Zippies do provide some room to grow.

How should I wash my bamboo items?

To keep bamboo buttery soft, we recommend washing in cold water on a gentle cycle. For best results, turn the garment inside out and lay flat to dry or tumble dry on low. We also recommend this for all items found at EMB.

What is your return policy?

We want you to love your purchase! We accept returns of unwashed, unworn items with tags still attached within 14 days of delivery. Returns can be refunded via store credit or original payment method. Once we receive the item back, your refund will be processed. Please note that "Final Sale" and personalized items cannot be returned. 

What if my item arrives damaged?

We inspect every piece before it leaves, but we are human! If you receive a damaged item, please contact us within 48 hours of delivery so we can make it right.

Where are you located? Do you have a physical store?

We are a small, family-run business operating out of South Carolina. We do not currently have a physical store.

How can I stay updated on new "drops" and sales?

The best way to see our new arrivals, sales, and sneak peeks is to join our VIP Group on Facebook!