Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return and store credit.

To be eligible for a return, your item(s) must be in the same condition that you received it: unworn/unused, with tags (if any), and unwashed. You will also need to send proof of purchase to eviemaesboutique@gmail.com.

Start a Return:

1. Contact us at eviemaesboutique@gmail.com
2. If your return is accepted, we’ll send you a return address, as well as instructions on how to send your package (Items sent back to us without first requesting a return will not be accepted)
3. Once we receive the item and inspect it, we will issue the store credit

 Sale or clearance items are final sale.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If it was a pre-order item, you cannot exchange it.

Refunds/Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive store credit within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at eviemaesboutique@gmail.com.